How do chemical wholesalers handle non-conforming products?

chemical wholesalers handling unqualified products must comply with the relevant provisions of the Product Quality Law and the Measures for the Supervision and Management of Commodity Quality in the Circulation Field. The specific process is as follows:
Immediately remove and cease sales
After discovering unqualified products, sales should be immediately stopped and problematic product information should be prominently displayed in the business premises to prevent further circulation. ‌
Implement recall procedures
Develop a recall plan based on sales records and impact scope, notify consumers through official channels, and take necessary measures to recall problematic products. ‌
Thoroughly destroy or rework
The recalled products need to be disposed of harmlessly or reworked to ensure that they cannot re-enter the market. Rework must meet quality standards, and destruction must ensure that it cannot be restored for use. ‌
Trace the cause and rectify it
Conduct a comprehensive investigation into the causes of non conformities, improve systems for incoming inspection and quality control, and prevent similar issues from happening again. ‌
Record and report to regulatory authorities
Complete the process of handling (including recall quantity, disposal method, etc.), report to the local market supervision department and archive for future reference. ‌
Legal responsibility reminder: If it involves behaviors such as counterfeiting as genuine or inferior goods as good, one may face a fine of 50% -3 times the value of the goods. In serious cases, the license may be revoked or criminal responsibility may be pursued. ‌